Celia's Posts
- 2Celia Pagliughi
Quality and Training Senior Manager @Unemployed at this time
is willing to share expertiseContact Center & Translation Expert - 2
How I can help you
Enhance communication quality and boost agent training through strategic planning: Understand goals, assess current state, and implement improvement plans.
- 2
People I am looking for
Seeking partnerships with innovative firms: - Boundless Immigration - Clipboard Health
- 2
Experience & Cases
Success stories: - Revamped communication for Boundless Immigration - Developed training program for Clipboard Health - Aiming to support startups in client services
- 2
How to contact
- 0Celia Pagliughi
Quality and Training Senior Manager @Unemployed at this time
is looking for a jobCustomer Advocacy Quality & Training Leader - 0
About myself
Extensive expertise in customer support, quality, and training within contact centers. Successfully led initiatives improving team efficiency and reducing repeat contacts by 8.5% in one month. Innovated processes to lower churn from 25% to 10%.
- 0
Job Description
Seeking remote opportunities with challenging roles that prioritize customer-centric missions. Values include flexible time off to maintain work-life balance and contribute effectively to organizational goals.
- 0
How to contact