Years of experience: 25

SingaporeCustomer ServiceCustomer Success ManagerAdvisorAccount ManagerProject Manager

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Krishna's Career Path
Director, Customer SuccessMar. 2022 -
Dec. 2024
DayforceDirector, Customer Success
Singapore, SingaporeAs Director of Customer Success, I successfully transformed a reactive team into a high-performing unit by implementing structured QBRs, retention-focused strategies, and data-driven insights. Managing a $50M customer portfolio across Asia, I drove exceptional revenue growth, improved retention, and achieved high customer engagement scores. I led C-level QBRs and ABRs, turning dissatisfied cu...
Head of Account Management, Asia ServicesOct. 2019 -
Mar. 2022
Ascender HCMHead of Account Management, Asia Services
SingaporeAs Head of Account Management, Asia Services, I led a $25M customer portfolio across Asia, driving retention and revenue while launching impactful customer engagement events, even sustaining participation during the pandemic. I built and mentored account management teams, achieving sales targets and fostering leadership pipelines. My initiatives included a service professional certification p...
Regional Director, PresalesJul. 2016 -
Sep. 2019
Ascender HCMRegional Director, Presales
SingaporeAs Presales Director, I created a presales function that secured deals worth $250,000–$300,000 in ACV and pioneered a comprehensive bid management process, ensuring seamless delivery of tailored client solutions.. I cultivated cross-functional collaboration between IT and HR teams, delivering visually compelling and client-focused solutions.

Krishna's Posts

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    How I can help you

    We offer expert reviews of HR tech solutions and customer success strategies. Our competitive edge includes thorough vendor assessments, process optimization, comprehensive support and service reviews, and stringent SLA evaluations.

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    People I am looking for

    Seeking clients who require confidentiality. - Discreet partnerships - Tailored solutions - Strategic insights

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    Experience & Cases

    Achievements: - Managed $50M portfolio in Asia - Enhanced revenue & retention - Top customer engagement scores - Developed success roadmaps Previous Clients: - Asian market expansion-focused companies

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    How to contact

No responses yet
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    How I can help you

    I offer expertise in project management, payroll software advisory, and customer onboarding. Specializing in Asia, I bring 30 years of experience to deliver tailored solutions.

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    People I am looking for

    Ideal clients: - Payroll Technology companies - Seeking Asia market insights - Focus on customer success

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    Experience & Cases

    Achievements: - 100% customer retention - 100% leadership NPS - Managed multi-country implementations Previous clients: - Dayforce - AscenderHCM

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    How to contact

No responses yet
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    How I can help you

    I enhance workflows by identifying pain points and crafting efficient strategies. My competitive edge lies in a deep understanding of your needs, delivering solutions tailored to your business environment.

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    People I am looking for

    Looking for partnerships with enterprises using Dayforce or AscenderHCM. Seeking collaborations with businesses aiming to optimize their project management and payroll processes.

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    Experience & Cases

    Managed a multi-million dollar client portfolio across Asia Pacific. Worked with CHROs, CFOs enhancing payroll systems. Assisted global leaders in understanding Asia Pacific management challenges.

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    How to contact

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