Years of experience: 25
Sport FanInfluencerTech SupportIT📝 Influencer or BloggerCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Ian's Career Path
Jan. 2014 -Present
Financial Ombudsman ServiceService Desk Analyst
Providing 1st and 2nd line PC Support for approx 3000 internal Financial Adjudicators and Ombudsmen. Support of MS-Office, Outlook, Remote Access and a number of bespoke financial applications. Currently responsible for documenting all Service Desk processes and procedures for inclusion in a organization-wide Knowledgebase.
Jul. 2009 -Jan. 2013
Essex County CouncilServicedesk Analyst
Frontline telephone and remote support, providing 1st and 2nd line PC and desktop support, to over 10000 council employees working in providing frontline services to the people of Essex.
May. 2008 -Jan. 2009
Surrey County CouncilServicedesk Analyst
Worked as a 1st line support analyst, providing telephone and remote PC support for approximately 9000 staff, socail workers and County Council members.