Years of experience: 24

Call CenterAuditorCall Center Supervisor⚖️ LegalCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Cathleen's Career Path
OwnerJul. 2013 -
Present
Gordon Consulting Services, LLCOwner
Vero Beach, Florida
Bankruptcy ManagerJun. 2010 -
Dec. 2012
Bass & Associates, P.C.Bankruptcy Manager
Tucson, Arizona AreaAs Bankruptcy Manager for the Bankruptcy division at Bass & Associates, P.C., I oversaw employee performance, streamlined resources, and optimized workflows to ensure operational efficiency and meet business objectives. My leadership focused on identifying skill gaps, implementing training, and fostering dynamic relationships across teams to achieve cross-functional goals. Key achievements in...
Client Relationship Director (Promoted)Jan. 2010 -
Present
Bass & Associates, P.C.Client Relationship Director (Promoted)
Tucson, Arizona AreaIn my current role, I oversee key client accounts, ensuring alignment with strategic business goals and addressing client needs comprehensively. I serve as the primary liaison for all project and service inquiries, utilizing strong analytical and relationship-building skills to foster long-term partnerships. Key accomplishments include: • Contract Negotiation and Revenue Growth: Leveraged neg...