Years of experience: 17

Customer ServiceService Quality ManagerAssistantData EntryExecutive AssistantOffice Assistant

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Yulia's Career Path
Program Manager, Customer Operations GroupNov. 2019 -
Present
DHL ExpressProgram Manager, Customer Operations Group
Greater Jakarta Area, Indonesia1. Provide solution development both in support of the GAM and for issues/ requests raised by countries and the customer. 2. Oversee the successful implementation of service and other services solutions program within the DHL network, by establishing, maintaining and monitoring operational procedures and service performance, and ensuring that the DHL network both understands and achieves pre-...
Operational Key Account ManagerSep. 2018 -
Nov. 2019
Kuehne + NagelOperational Key Account Manager
Greater Jakarta Area, Indonesia1. Acted as a single point of entry for the customer. 2. Acted as a liason between customer and internal operations, such as sales, operations team and custom clearance team. 3. Maintained constant contact with key clients to develop service offerings and answer needs. 4. Responsible for handle major VIP accounts, ensured smooth on-boarding process and operation executions 5. Prepared service...
Account Manager - South Asia and India MarketApr. 2015 -
Sep. 2018
PT. ASIA PACIFIC FIBERS TbkAccount Manager - South Asia and India Market
Greater Jakarta Area, Indonesia1. Operated as the lead point of contact for any and all matters specific to South Asia and India market accounts 2. Built and maintained strong, long-lasting customer relationships; developed trust relationships with a portfolio of major clients, ensuring business continuity and growth. 3. Oversaw customer account management, including negotiating contracts and agreements to maximize profit ...

Yulia's Posts

  • About myself

    With a background as an administrative assistant and secretary, I excel in executing administrative tasks with precision. As a program manager, I initiated strategies enhancing transit times, showcasing my ability to drive efficiency.

  • Job Description

    I am actively seeking a part-time administrative position, leveraging my skills to contribute effectively while balancing other commitments. My goal is to find a role that allows me to utilize my organizational expertise.

  • How to contact

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