Years of experience: 8
United StatesComputer engineerEngineerIT
Trust Score
Exceptionally trusted; proven professional excellence.
Jinna's Career Path
Feb. 2019 -Present
AccentureSenior Cloud Security Engineer
Dallas, Texas, United StatesPMO Lead | Cybersecurity, Accenture Technology • Spearheaded end-to-end CDN migration, achieving 100% operational continuity.
• Increased client satisfaction by 30% through effective communication strategies. Sr. Cloud DevSecOps Engineer, Accenture Technology • Automated CI/CD pipelines, boosting deployment speed by 30%. • Enhanced security, reducing incidents by 25% with robust IAM policies....
Jan. 2017 -Jan. 2018
MicrosoftGlobal Support Escalation Engineer
Las Colinas Tx United States• Resolved 95% of critical global support escalations within SLAs, increasing customer satisfaction by 20%.
• Improved incident response efficiency by 30%, reducing average resolution time by implementing automated alert triage.
• Managed support for over 50 global enterprise clients, supporting diverse IT infrastructures.
• Oversaw 200+ complex escalated cases annually, ensuring high levels ...
Dec. 2015 -Jan. 2017
Trinitech Consulting IncCloud security Analyst
Maryland, United States• Led an incident response team on AWS platforms, achieving 90% containment and resolution rate for security incidents • Conducted forensic analyses to identify root causes of breaches, reducing recurrence by 15% through targeted preventive measures
• Developed incident response playbooks, enhancing readiness and cutting response time by 25% • Utilized AWS security tools like Security Hub and...