Years of experience: 11

CopywritingCopywriterContent WriterMarketingEditorGraphic Designer

Trusted by top professionals

  • Jensen Pennock
    Associate Director of Marketing and Communications @Earlham College
    Verified
    Andrew and I worked together at an organization that we have both since moved on from, but it was wonderful to work with him. He was an excellent colleague, supervisor to others, and manager of a wide...
  • Sean Stewart
    Customer Experience Content Lead @Mockingbird
    Verified
    I've had the privilege of working with Andrew for over four years. During that time, I've seen the ways he has completely leveled up our team's internal and external resources. Andrew brought his ey...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Andrew's Career Path
Resourcing and Development LeadFeb. 2025 -
Present
MockingbirdResourcing and Development Lead
At Mockingbird, I lead the development and management of internal content and training resources for our Customer Experience (CX) team, ensuring that both our customers and internal team members are supported with the highest level of care and expertise. I balance content creation, training, and customer-facing work to build scalable systems while maintaining an empathetic, high-touch custome...
Founder and Managing EditorJun. 2023 -
Present
Loblolly PressFounder and Managing Editor
Asheville, North Carolina, United StatesAs the Founder and Managing Editor of Loblolly Press, I oversee every aspect of the press’s operations, from manuscript acquisition and editorial direction to marketing, production, and community engagement. I work to amplify marginalized voices from the South—queer, BIPOC, and rural writers—by publishing contemporary poetry, short fiction, and novels that reflect the region’s complexities an...
Senior Customer Experience SpecialistFeb. 2023 -
Present
MockingbirdSenior Customer Experience Specialist
I resolved complex customer issues and provided escalation support, applying de-escalation techniques to ensure positive outcomes. I managed strategic goals, optimized Help Center content for better efficiency and accessibility, and improved overall queue performance. I also developed and maintained Help Center resources, collaborating with cross-functional teams to keep our internal knowledg...

Andrew's Posts

  • About

    • Developmental Editing: Enhance narrative structure, character arcs, and emotional depth. • Line Editing: Refine sentences while maintaining unique voice. • Manuscript Consultations: Offer big-picture insights for revision. • Experience Across Genres: Adapt approach to fit any work.

  • Cases & Experiences

    • Edited 10+ manuscripts for indie writers, spanning genres. • Managed 7 Loblolly Press titles from acquisition to production. • Guided clients to publish with indie presses, secure residencies, and gain recognition. • Typical timelines: Poetry (~1-2 months), Fiction (~3-4 months).

  • Work Order

    We help with: • Developmental Editing: Structure and pacing insights. • Line Editing: Enhance clarity and rhythm. • Manuscript Evaluations: Offer comprehensive feedback. • Submission Prep: Strategy for queries and contests. • Creative Coaching: Support for new projects and revisions.

  • How to contact

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