Years of experience: 8

United StatesCustomer Support RepresentativeMarketingEvent ProducerSupport SpecialistCRM manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tiffanye's Career Path
Project ManagerJul. 2023 -
Present
NextivaProject Manager
Menifee, California, United States• Planned, designed, and scheduled phases for large projects. • Monitored project performance to identify areas of improvement and make adjustments. • Coordinated with cross-functional teams to resolve project issues and mitigate risks. • Achieved project deadlines by coordinating with contractors to manage performance. • Provided detailed project status updates to stakeholders and executive ...
Service Delivery ManagerDec. 2021 -
Present
NextivaService Delivery Manager
Menifee, California, United States• Obtain pertinent information about network, users, devices, and call flow • Follow pre-defined onboarding process, meeting deadlines, SLAs and ensuring customer's expectations are managed during entirety of onboarding process • Promptly answer inbound calls and perform troubleshooting steps to resolve customer issues and questions • Help customers configure telephone extensions, services, a...
Technical Support SpecialistDec. 2020 -
Dec. 2021
Charles SchwabTechnical Support Specialist
• Through phone-based interactions gathered information through effective probing and listening skills to provide viable solutions and/or alternatives in resolving escalated technical and identity theft client issues • In this position am highly focused on prompt and accurate responses and escalation resolution, while actively navigating internal departments to ensure seamless resolution for ...

Tiffanye's Posts

  • About myself

    With 6 years in account and project management, I have consistently achieved a 100% success rate in closing all accounts and projects on time, showcasing my ability to deliver results efficiently and effectively.

  • Job Description

    Seeking a role with opportunities for growth and improved company communication, where I can leverage my skills to contribute to organizational success while advancing my professional development.

  • How to contact

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