Years of experience: 5

Chief Customer Officer (CCO)Growth HackerCommunity ManagerCRM managerMarketing DirectorMarketing Analytics Manager

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Brenda's Career Path
Senior Customer Success ManagerSep. 2024 -
Present
UncoverSenior Customer Success Manager
São Paulo, BrasilAs a Senior Customer Success Manager at Uncover, I am responsible for: • Leading the entire customer journey: from onboarding to retention, ensuring high satisfaction and success in using our platform. • Acting as the primary customer advocate: building bridges between customer needs and product development. • Maximizing product value: through personalized training, ongoing support, and ident...
Senior Account ManagerJul. 2024 -
Sep. 2024
UncoverSenior Account Manager
São Paulo, Brasil
Account Manager (Commerce, Multichannel and CPG)Apr. 2023 -
Jun. 2023
GoogleAccount Manager (Commerce, Multichannel and CPG)
São Paulo, São Paulo, Brasil• Managed a majority of retail, multi-channel, and CPG accounts during a quarter-long job rotation. • Achieved 115% of the highest revenue target among all Brazil MAC PODs within a challenging and senior business model. • Surpassed the team's average growth retention rate by 118.4%, exceeding the benchmark of 87%.