Years of experience: 8
ITCustomer ServiceConsultingCustomer Success ManagerClient Relations SpecialistData Analyst
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Trust Score
Exceptionally trusted; proven professional excellence.
Rukmini's Career Path
Nov. 2024 -Present
HarveyUser Operations Specialist EMEA
London Area, United Kingdom
Jan. 2023 -Sep. 2024
Infosys ConsultingConsultant
London, England, United Kingdom• Led client relationship for Hugo Boss, serving as testing lead for SAP integration in EMEA, completing testing ahead of schedule with positive feedback from senior leadership. • Organized change management initiatives and workshops, enhancing system adoption and reducing transition time by 25%. • Created companywide Confluence documentation for training on SAP changes, expanding expertise i...
Feb. 2022 -Dec. 2022
LiveRampProduct Operations Manager
London• Managed a portfolio of key clients in the CS team for data onboarding and programmatic campaigns, improving success rates. • Conducted workshops to address client use-cases, leading to increased product spend by key accounts. • Provided targeted support, resolving significant onboarding issues independently. • Identified and reported product pain points to the Product team regularly. • Deve...