Rukmini Mukherjee - User operations and customer success specialist, Harvey

Years of experience: 7

ITCustomer ServiceConsultingCustomer Success ManagerClient Relations SpecialistData Analyst

Trusted by top professionals

Kaddy Bayo
Merchant Care Analyst @Checkout.com
Verified
I had the opportunity to work with Rukmini Mukherjee at Checkout.com where we were the first recruits for the UK based Merchant Configuration team. Together, we supported the onboarding and configurat...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Rukmini's Career Path

Nov. 2024 -
Present

HarveyUser Operations Specialist EMEA

London Area, United Kingdom

Jan. 2023 -
Sep. 2024

Infosys ConsultingConsultant

London, England, United Kingdom• Led client relationship for Hugo Boss, serving as testing lead for SAP integration in EMEA, completing testing ahead of schedule with positive feedback from senior leadership. • Organized change management initiatives and workshops, enhancing system adoption and reducing transition time by 25%. • Created companywide Confluence documentation for training on SAP changes, expanding expertise i...

Feb. 2022 -
Dec. 2022

LiveRampProduct Operations Manager

London• Managed a portfolio of key clients in the CS team for data onboarding and programmatic campaigns, improving success rates. • Conducted workshops to address client use-cases, leading to increased product spend by key accounts. • Provided targeted support, resolving significant onboarding issues independently. • Identified and reported product pain points to the Product team regularly. • Deve...