Years of experience: 6

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Ana's Career Path
Account ManagerFeb. 2022 -
Apr. 2022
Hwisel Soft Inc.Account Manager
Toronto, Ontario, CanadaOffer the best IoT options and solutions for third parties that are looking to increase their revenue. With Hwisel, a Toronto based company, the best customer service is provided, with no questions going unanswered ! In contact with 100+ customers to date.
Career Access Professional Services (CAPS) Program AssistantJun. 2021 -
Dec. 2021
McMaster UniversityCareer Access Professional Services (CAPS) Program Assistant
Hamilton, Ontario, CanadaI was able to utilize various software applications for administrative support functions. For example, updating data to McMaster's database of OscarPlus combined with Excel Sheets. Research was conducted to directly update and improve various aspects of the program.
Live SSC Front Desk Chat AgentNov. 2020 -
Apr. 2021
McMaster UniversityLive SSC Front Desk Chat Agent
The virtual first impression and first point of contact for McMaster students/costumers. I receive customer’s questions via Comm100 chat. Reading them carefully they are deduced and understood, relaying the correct answer back or referring them to another online department that would be an expert in that area. About 1-3 student chat inquiries are managed at a time; I also have had initiative ...

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