Years of experience: 15

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Trust Score

Exceptionally trusted; proven professional excellence.

80%
Stephanie's Career Path
Area Director of OperationsSep. 2022 -
Present
Shipley Do-NutsArea Director of Operations
Colorado, United States• Spearheaded daily operations for multiple store locations, ensuring compliance, customer service, and profit management while maintaining brand standards. • Developed comprehensive training programs to improve onboarding effectiveness and elevate customer service standards, reducing turnover by 15% and increasing repeat business by 20%.
MentorMay. 2017 -
Jan. 2023
AppleMentor
Remote• Owned end-to-end case resolution for more than 2,000 Apple Support cases, consistently exceeding benchmarks for customer satisfaction by applying advanced troubleshooting skills and clear communication techniques. • Delivered ongoing mentorship and leadership to junior technicians by facilitating workshops and coaching sessions that accelerated development and improved the team’s ability to...
SeniorSep. 2013 -
May. 2017
T-MobileSenior
• Presided over a team of 15 customer service agents in a high-volume environment while guiding them toward the achievement of performance goals related, increasing productivity by 20%. • Facilitated one-on-one coaching sessions and performance check-ins with individual team members, using data and behavior-based feedback to improve communication, resolve service gaps, and drive performance i...

Stephanie's Posts

  • How I can help you

    • Planning & scheduling • Email & communications • Bookkeeping & HR • Office & event management • Time & organization • Problem-solving & decision-making • Discretion & confidentiality • Strategic thinking • Data entry & file management • Project & report management • 20 years experience, 5 years remote

  • People I am looking for

    • Businesses of all sizes • Executives of all branches

  • Experience & Cases

    • Improved onboarding & customer service, reducing turnover by 15%, increasing repeat business by 20% • Managed store openings, driving early performance • Cost-containment initiatives increased profitability by 15% • Clients: Shipley Donuts

  • How to contact

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