Singapore• Supported platform users (organizers, exhibitors, attendees) across various regions during pre and post event as well as during the actual event via online support
• Coordinated and collaborated with various teams including Success, Product, Sales, Marketing across various regions to resolve issues raised as well as improving the platform’s product features
• Initiated tracking of issues ra...
Singapore• Facilitated high-end customer experience in triaging and resolving support cases relating to advertising bugs (under Instagram) globally within regions including APAC, EMEA and rest of global regions
• Effectively and concisely communicate resolution (general/technical), workarounds, or product confusion to the relevant teams and their advertising clients
• Investigated and prioritized on a...