Years of experience: 8

SingaporeCall CenterCustomer Support RepresentativeSupport SpecialistTechnical Support AgentCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jeremy's Career Path
Customer Support SpecialistNov. 2021 -
Jul. 2023
SwapcardCustomer Support Specialist
Singapore• Supported platform users (organizers, exhibitors, attendees) across various regions during pre and post event as well as during the actual event via online support • Coordinated and collaborated with various teams including Success, Product, Sales, Marketing across various regions to resolve issues raised as well as improving the platform’s product features • Initiated tracking of issues ra...
GPS Associate/Business Product Analyst @ FacebookMay. 2021 -
Nov. 2021
AccentureGPS Associate/Business Product Analyst @ Facebook
Singapore• Facilitated high-end customer experience in triaging and resolving support cases relating to advertising bugs (under Instagram) globally within regions including APAC, EMEA and rest of global regions • Effectively and concisely communicate resolution (general/technical), workarounds, or product confusion to the relevant teams and their advertising clients • Investigated and prioritized on a...
Onboarding Support Specialist Jul. 2020 -
Sep. 2020
Stealth StartupOnboarding Support Specialist
Singapore