Years of experience: 8
SingaporeCall CenterCustomer Support RepresentativeSupport SpecialistTechnical Support AgentCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Jeremy's Career Path
Nov. 2021 -Jul. 2023
SwapcardCustomer Support Specialist
Singapore• Supported platform users (organizers, exhibitors, attendees) across various regions during pre and post event as well as during the actual event via online support
• Coordinated and collaborated with various teams including Success, Product, Sales, Marketing across various regions to resolve issues raised as well as improving the platform’s product features
• Initiated tracking of issues ra...
May. 2021 -Nov. 2021
AccentureGPS Associate/Business Product Analyst @ Facebook
Singapore• Facilitated high-end customer experience in triaging and resolving support cases relating to advertising bugs (under Instagram) globally within regions including APAC, EMEA and rest of global regions
• Effectively and concisely communicate resolution (general/technical), workarounds, or product confusion to the relevant teams and their advertising clients
• Investigated and prioritized on a...
Jul. 2020 -Sep. 2020
Stealth StartupOnboarding Support Specialist
Singapore