Years of experience: 21
Live ChatCustomer ServiceCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Sarah's Career Path
Jul. 2021 -Aug. 2022
Boston ProperTeam Lead Customer Experience
Boca Raton, Florida, United States• Customer Experience Supervisor at an established 30+ year women's apparel catalog company.
• Daily communication with Marketing and Distribution Center.
• Maintaining social media accounts.
o Facebook, Instagram, BazaarVoice
• Proficient in Gorgias and Shopify platforms.
• Daily use of Microsoft Office Suite.
• Budget planning.
• Analytical tools to drive sales and track website views.
• We...
Dec. 2016 -Jul. 2021
1800PetMedsSenior Customer Service Representative
Delray Beach, Florida, United States• Resourceful customer care representative who meets and exceeds productivity goals.
• National Pharmacy with weekly interaction with major pharmaceutical companies such as Bayer, Elanco and Shering-Plough.
• Provides outstanding service helping customers with existing and new orders and products via phone, email and web chats:
o Excellent phone and computer skills.
o Created relationships wi...
Jul. 2006 -Dec. 2016
Track Three MediaDigital Media Manager
Cranford, NJ• Manage daily workflow insuring quality control and timely turnaround.
• Developed and Implemented programs driving sales, brand recognition and customer centric experiences:
o Daily customer interaction providing positive energy from point of sale through post sale relationship retention.
o Created and administrated a successful social media presence engaging the public with community event...