Years of experience: 9

Dominican RepublicAssistantCall CenterCustomer Support RepresentativeSupport SpecialistAppointment Setter

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Mattie's Career Path
Medical Direction Assistant May. 2023 -
Present
Laboratorios LAMMedical Direction Assistant
Santo Domingo, Distrito Nacional, Dominican Republic• Strategic Planning Assistance: Aid in the development and implementation of strategic medical initiatives that align with the organization’s goals, ensuring efficient and effective healthcare delivery. • Project Management: Oversee and manage critical projects from inception to completion, coordinating with various departments to ensure timely and successful execution. • Stakeholder Engagem...
Shipping and Receiving SupervisorAug. 2019 -
Apr. 2023
Airlink Distribution IncShipping and Receiving Supervisor
Santo Domingo Este, Santo Domingo, Dominican Republic• In/Out Shipment Readiness (Packing List, Commercial Invoice. FedEx Shipping Label creation (Both FedEx website and Ship Manager software). Domestic, International and LTL Freight rates and pickup scheduling. Importer/Exporter Declaration of repair. Aluminum Extrusion/TSCA Toxicity Form. DUA/VUCE Request w/Broker).
Microsoft SharePoint BuilderAug. 2019 -
Mar. 2023
Airlink Distribution IncMicrosoft SharePoint Builder
Santo Domingo Este, Santo Domingo, Dominican Republic• Developed Suggestions Mailbox, integrating Power Automate and MS Forms for employees to submit all their thoughts (Management/Company feedback, new ideas to improve production, compliments and complaints, etc.) anonymously. • Designed/Maintained internal website based on client´s needs (Sites creation/management, document libraries permission controller). • Provided training/support to end-...

Mattie's Posts

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    How I can help you

    • Spanish-English translation. • Efficient and experienced call center support. • Remote Bilingual Customer Service. • Bilingual Administrative Assistant.

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    People I am looking for

    • Call Centers (Bilingual and non bilingual Customer Service Representative). • Bilingual Administrative Assistant employers.

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    Experience & Cases

    • Successfully managed shipment tracking and rate requests. • Resolved lost shipment issues. • Served diverse clientele in call centers with high call volume. • Bilingual support in Spanish and English.

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    How to contact

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