Years of experience: 19

Call CenterCustomer Support RepresentativeActorCall Center SupervisorCall Center TrainerEntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Carl's Career Path
Customer Experience ManagerJul. 2022 -
May. 2025
ACCENT DECOR, Inc.Customer Experience Manager
• Re-built the customer experience infrastructure from the ground up, including SOPs, KPI measures, and department job descriptions. • Managed bi-coastal customer service teams in Georgia and California, leading team development and operational excellence. • Spearheaded the design and execution of customer journey improvements, resulting in measurable increases in satisfaction and resolution ...
Customer Service ManagerMar. 2021 -
Jul. 2022
CarMaxCustomer Service Manager
Atlanta, Georgia, United States
Customer Service ManagerMar. 2019 -
Mar. 2021
IKEA GroupCustomer Service Manager
East Palo Alto, California, United States

Carl's Posts

  • About myself

    With over a decade in customer support leadership, I've boosted satisfaction by 25%, built scalable infrastructures, integrated CRM systems, and improved retention by 30% through strategic CX initiatives. Collaborated with cross-functional teams to enhance customer experiences.

  • Job Description

    Seeking to apply my extensive customer service skills to enhance company operations, ensuring top-tier client satisfaction and loyalty by utilizing my expertise in innovative customer experience strategies and cross-departmental collaboration.

  • How to contact

No responses yet
0