Years of experience: 21

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Pam's Career Path
DirectorMay. 2023 -
Present
PSST4LifeDirector
Inspiring leader providing Leadership Development, Business Coaching, Personal Development products and success education.
Senior Director Professional ServicesApr. 2022 -
Apr. 2023
Ascent SolutionsSenior Director Professional Services
• Optimized professional services, implementing a scalable matrix organizational structure streamlining work efforts and providing growth opportunities for employees and leaders. • Customer success lead and escalation point, streamlining the process for faster escalation to lead to better customer experience. • Led the organization through difficult changes managing budget and strategy. • Act...
Director, Security LeadApr. 2012 -
Apr. 2022
AvanadeDirector, Security Lead
• Built and led a White Glove Customer Success team of over 300 support professionals, managing 38-million-dollar multi-year contract. • Established the Security Professional Services practice for the Midwest region, Growing the team by 400% in 3 years. • Implementing best practices and tracking delivery, staffing, and sales using Power BI and Excel. • Lowered managed attrition rates year ove...

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