Years of experience: 24

Document ProcessorCall CenterUndergraduate StudentCall Center SupervisorCall Center TrainerCustomer Service

Trust Score

Highly reliable; strong professional involvement.

70%
Jeanie's Career Path
Assistant Vice President - Workforce Optimization and Quality Assurance ManagerMay. 2016 -
Mar. 2024
U.S. BankAssistant Vice President - Workforce Optimization and Quality Assurance Manager
Greater Milwaukee AreaU.S. Bank - Trust Technology and Support Services, Milwaukee, WI
Call Center Manager/Functional Lead of Customer ServiceDec. 2013 -
May. 2016
iLIFE Financial Management ServicesCall Center Manager/Functional Lead of Customer Service
Customer and Client Services (Call Center and Representative Payee), CARE Team Manager, Functional Lead of Customer Services for iLIFE Financial Management – Fiscal Employer Agent - Non-Profit Organization • Management of 18 seat and growing inbound/outbound call center regarding processing payroll for multi-million dollar Medicaid-funded program (IRIS) managed by the State of Wisconsin Depar...
Customer Service CoachDec. 2004 -
Jun. 2013
U.S. CellularCustomer Service Coach
Waukesha, WI• Experience in call center-type environment and strong understanding of responsibility to be available based on customer calling patterns in the Waukesha, WI call center from 2009 to 2013 • Self-starter and self-managed with ability to prioritize work • Experience in leadership from customer service standpoint for 4 years, led a team of 12 • Ensured and coached to Quality Assurance maintaine...