Years of experience: 12

HRConsultingEducationCall CenterCustomer ServiceCustomer Success Manager

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Jessica's Career Path
Senior Operations Project ManagerJan. 2024 -
Present
ManSquared Innovations, LLCSenior Operations Project Manager
Program Manager- ARNG Special Operations ForcesSep. 2022 -
Present
US ArmyProgram Manager- ARNG Special Operations Forces
Arlington, Virginia, United States• Facilitated operational requirements for 2,000 US Army Special Operators' education, including advanced schooling and civilian education. • Developed and implemented an efficient tracking system for training program milestones, reducing administrative overhead by 25%. • Designed and deployed a data analytics dashboard for real-time insights, resulting in a 17% improvement in training comple...
Operations NCOICSep. 2020 -
Sep. 2022
US ArmyOperations NCOIC
Newport News, Virginia, United States• Coordinated 55 engagements between senior enlisted personnel and over 55 senior executives, ensuring flawless execution and zero incidents. • Developed knowledge management products for operations, curriculum development, and Holistic Health and Fitness programs, aligning outputs with organizational goals. • Acted as a liaison between military units and product development teams for critica...