Years of experience: 22
Call CenterCustomer Support RepresentativeSupport SpecialistHRCustomer ServiceClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Sheila's Career Path
Apr. 2023 -Apr. 2025
CellMarkSales Service Coordinator
*Coordinated international and domestic shipments, ensuring timely delivery and customs compliance across North America.
*Managed end-to-end order processing and shipping documentation using IFS ERP system.
*Resolved invoice discrepancies and supported financial reconciliation, contributing to a 15% reduction in billing errors.
*Acted as liaison between brokers, carriers, and warehouses to st...
May. 2019 -Sep. 2023
Russel MetalsLogistics Coordinator
Winnipeg, Manitoba, Canada*Led daily freight scheduling, inventory tracking, and exception handling for regional steel deliveries.
*Managed shipment documentation and billing using RMI Trucks system, improving process accuracy.
*Supported inter-branch transfers and backorder releases, helping reduce delivery delays by 20%.
*Collaborated with transportation and sales teams to align logistics with client expectations.
Oct. 2016 -May. 2019
VersaCold Logistics ServicesSupervisor, Terminal Office & Dispatch
Winnipeg, Manitoba, Canada*Supervised dispatch and administrative teams, ensuring service excellence and operational efficiency in a cold storage environment.
*Managed claims, freight scheduling, and safety compliance as Co-Chair of the Health & Safety Committee.
*Oversaw payroll, vendor payments, and invoice auditing, supporting accurate financial reporting.
*Enhanced outbound load planning, improving customer delive...