Years of experience: 21

Sales ManagerCall CenterCustomer Support RepresentativeMarketingFinancial AnalystCRM manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Beth's Career Path
North American Customer Success ManagerAug. 2018 -
Present
Saint-Gobain Performance PlasticsNorth American Customer Success Manager
Portage, WisconsinAs the North American Customer Success Manager my team of up tp 7 customer success specialist and I manage up to 13 global medical accounts as well as an additional 125 accounts (over 1000+ custom items) throughout North America produced across multiple manufacturing sites and $56M in annual revenue. The management of these accounts includes development and review of customer scorecards, NPS ...
Customer Service ManagerOct. 2017 -
Aug. 2018
Flambeau, Inc.Customer Service Manager
Baraboo, Wisconsin  People Management - Payroll, vacation approval, employee schedules, development, training programs for CS/Sales Analyst department (15 headcounts across 7 sites)  Coordinate with Supply Chain (operations, and logistics) to production needs, ship dates, and new product releases for Industrial, Automotive, Contract Fluids and Medical customers  Customer escalations, expedite request, and s...
Sales AnalystSep. 2012 -
Oct. 2017
Flambeau, Inc.Sales Analyst
Baraboo, Wisconsin Product/Brand Management - Yearly review of customer accounts to check margin, order quantities, and tooling issues to maintain current margin levels, or offer price discounts. While monitoring cost control (estimate vs reality) of new projects, drive project implantation, billing, and customer experience  Establish/Renew stocking agreements, resin riders, and review contracts/terms of con...

Beth's Posts

  • How I can help you

    Enhance profit margins by conducting cost-profit analysis. Develop and implement SOPs for sales and customer service teams. Conduct customer investigations to identify business gaps and boost NPS scores. Leverage extensive experience in transforming teams and fostering strong business relationships.

  • People I am looking for

    • Seek businesses of all sizes • Offer fresh insights on customer interactions • Optimize team dynamics • Enhance profit margins

  • Experience & Cases

    • Executive support improved efficiency • Redesigned workflows for better coordination • Managed event logistics seamlessly • Clients: Saint Gobain, Flambeau, Hidden Gem, SFN photography

  • How to contact

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