Years of experience: 16

Project CoordinatorAdministrative AssistantAssistantProducerExecutive CoachCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Cathy's Career Path
OperationsMar. 2023 -
Present
Solid RenovationsOperations
Charleston, South Carolina Metropolitan AreaSolid Renovations is a bespoke home improvement and historic preservation company located in Charleston, South Carolina.
Community SupportAug. 2021 -
Feb. 2022
LighthouseCommunity Support
Remote LeadLighthouse is a rental site that offers cash back on rent. With a renter-first mentality, we are on a mission to make renting a stepping stone towards homeownership.
Manager, Open Homes Community SupportOct. 2017 -
May. 2020
AirbnbManager, Open Homes Community Support
San Francisco / RemoteManaging global operational support teams for Open Homes; Airbnb's humanitarian platform for disaster relief, refugee housing, and medical stays. Solved customer issues for non-profit partners and their clients, resulting in more than 60,000 people housed. Built and maintained operating procedures (customer support playbook, workflow creation, service platform, SLA’s, KPI’s, and quality assur...

Cathy's Posts

  • How I can help you

    I streamline operations by establishing efficient processes and creating comprehensive company playbooks. By reviewing current operations, I identify gaps and implement scalable solutions.

  • People I am looking for

    Ideal clients include small businesses, solo entrepreneurs, and start-ups. I seek forward-thinking partners ready to optimize operations.

  • Experience & Cases

    Proven success with small businesses, solo entrepreneurs, and startups. Delivered scalable solutions and enhanced operational efficiency.

  • How to contact

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