Years of experience: 20

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Edward's Career Path
On-Site Support Team Lead - USOct. 2016 -
Present
Sun Life FinancialOn-Site Support Team Lead - US
Wellesley Hills, Massachusetts, United StatesResponsible for staff leadership and the day-to-day operations of the US On-Site Support teams servicing Wellesley, Windsor, Kansas City and South Portland locations. This role has accountability for process, procedure and standards governance of the On-Site Support staff. This role is also responsible for overseeing the support provided to our Sr. Executives and their Admins. The On Site Sup...
Client Delivery Manager - East RegionSep. 2009 -
Oct. 2016
SynoptekClient Delivery Manager - East Region
Greater Boston AreaManage a 24x7 global service delivery team, comprised of employees and contractors to provide administration, advanced support and operational management of client infrastructure and applications whether on-premise or in a hosted environment.
IT ConsultantJun. 2007 -
Apr. 2009
Merlin Services LLCIT Consultant
Performed IT outsourcing for small and medium sized businesses with over 20 active clients.

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