Years of experience: 18

Chief Customer Officer (CCO)Call CenterExecutive CoachC-level ExecutiveLife CoachingCall Center Trainer

Trusted by top professionals

  • KK
    K K
    VP @HCFB
    Verified
    It was a pleasure working with Nina. She consistently demonstrated strong leadership and guided the team with clarity and empathy. Her ability to manage projects efficiently, even under tight deadlin...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Nina's Career Path
Associate Trainer PT Sora Kreatif IndonesiaFeb. 2023 -
Present
Sora LearningAssociate Trainer PT Sora Kreatif Indonesia
Jakarta, Indonesia
ID | Head of OperationsFeb. 2022 -
Feb. 2025
IglooID | Head of Operations
Jakarta, IndonesiaResponsible in designing, develop and deliver annual operating plan & resource planning for the operations department (claim, customer service, data operations, and business process improvements) in Indonesia and be the POC for anything related to operational performance. Own operational excellence in Indonesia with the vision to create a setup that is smooth and efficient for all stakeholder...
Consultant & Senior Trainer JICSIDec. 2021 -
Present
Jakarta International Customer Service InstituteConsultant & Senior Trainer JICSI
Jakarta, IndonesiaJakarta International Customer Service Institute is a human resource training and procurement institution that focuses on professional customer service and customer satisfaction survey institutions. We are customer oriented where customer satisfaction is the goal of our existence. We are here for customers and provide excellent services to them.

Nina's Posts

  • How I can help you

    Guided a team member beyond comfort zone to excel in a major project. Focused on understanding needs, fostering collaboration, and shared success. Prioritized being a supportive partner. Result: Project success and enhanced team synergy.

  • People I am looking for

    Seeking clients desiring growth in soft skills: - Professionals aiming for personal development - Teams enhancing collaboration and communication - Organizations focusing on leadership and adaptability

  • Experience & Cases

    Achievements: - Boosted NPS & CSAT by 20%, reduced complaints - Streamlined operational processes - Delivered public speaking training at Kalimantan Detention Center. Clients: Detention Center Grogot, Kalimantan.

  • How to contact

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  • About

    - Over 15 years in delivering exceptional customer service. - Expertise in fostering leadership and soft skills - Proven track record in enhancing team dynamics. - Seasoned in areas of Customer Experience, and Pre & Post Sales Services.

  • Cases & Experiences

    - Boosted NPS & CSAT scores by over 20% - Enhanced client retention through strategic coaching - Improved team engagement and productivity

  • Work Order

    - We assist with comprehensive training need analysis. - Streamline communication strategies among team members. - Facilitate leadership development programs.s

  • How to contact

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