Years of experience: 13

AdvisorHead of GrowthInvestor & VCStartup FounderMarketingC-level Executive

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Exceptionally trusted; proven professional excellence.

90%
Bullet's Career Path
Chief Operating OfficerApr. 2019 -
Present
RCVRY Outsourcing Services Inc.Chief Operating Officer
Davao, Davao Region, Philippines• Introduced an in-depth end-to-end client management and vendor support system during the height of the pandemic. • Redefined and further improved the end-to-end client onboarding process to better provide a holistic understanding of how the client’s entire journey is affected by each action or interaction that is provided to them. • Improved buyer touch points by introducing a more need dri...
Director for Training, Quality and Performance Management - All Vendor Sites (Private Contractor)Sep. 2018 -
Apr. 2019
Citizens DisabilityDirector for Training, Quality and Performance Management - All Vendor Sites (Private Contractor)
Waltham, Massachusetts• Responsible for restructuring all available training programs to support enterprise wide new hire training and continuous improvement initiatives planned for FY 2019 and onwards. • Refined and further improve the end-to-end new hire training process including the real world certification process to allow vendor partners to seamlessly produce top talent and ensure that all candidates that go...
Training Operations and HR Director (e-Commerce Support) May. 2017 -
Sep. 2018
Alper innovationsTraining Operations and HR Director (e-Commerce Support)
Delray Florida• Direct oversight and management of all offshore ecommerce management teams’ day to day activities through program managers and assumed responsibility for ensuring that both monthly and quarterly performance goals are met by constantly monitoring EOD, EOW, EOM and Quarterly performance scores. • Ensure recruitment plans and customer supports strategies are aligned with the strategic and oper...

Bullet's Posts

  • About

    ✅ Proven Expertise: Decades in outsourcing and operations ensure reliable systems at scale. ✅ Client-Centric Culture: We align with your KPIs, offering personalized management and agile service. ✅ Skilled Talent Pool: Top-tier professionals deliver excellence, backed by rigorous training. ✅ Scalable Solutions: Tailored for startups and enterprises, we grow with you. ✅ Competitive Advantage: Performance with integrity, investing in community and sustainability.

  • Cases & Experiences

    🔹 150+ clients trust us for success. 🔹 3000+ members served with dedication. 🔹 1000+ claims processed efficiently. 🔹 3000+ orders fulfilled with precision. 🔹 6000+ emails answered promptly. 🔹 500+ websites crafted with expertise.

  • Work Order

    🔹 We help with Modular Outsourcing, adapting to fit your needs. 🔹 RPO and Talent Management ensure the best teams. 🔹 Whitelabel Digital Marketing boosts your brand. 🔹 HR & Payroll streamline your operations. 🔹 IT & Digital Solutions enhance efficiency. 🔹 Co-managed workforce maximizes productivity. 🔹 Cloud Workforce offers seamless scalability.

  • How to contact

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