How I can help you

I offer frontline support and mentorship, enhancing team performance and customer satisfaction. I teach employability and customer service skills, preparing individuals with resume writing and interview techniques. As a counsellor, I provide personal development.

People I am looking for

I collaborate with education and youth-focused organizations like the Ministry of Education and Youth and HEART NSTA Trust. I support multiple BPO sectors and drive customer service within multiple call centers.

Experience & Cases

-Resolving an Issue for an Irate Customer (Customer Service Skills) - Using Soft Skills to De-escalate a Situation (Soft Skills) - Training a New Team on Customer Service Excellence (Training Skills) - Using Digital Tools to Resolve a Customer Issue (Digital Skills - Coaching

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