Years of experience: 22

Sales ManagerSales & BizDevCustomer ServiceBanking OperationsData EntryFinance

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mel's Career Path
Branch ManagerOct. 2023 -
Present
ANZ Group Suncorp BankBranch Manager
Capalaba, Queensland, AustraliaContinuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded. • • Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly. • Oversaw daily operations for streamlined efficiency, ensuring time...
Manager, Banking ServicesJan. 2023 -
Sep. 2023
QBANKManager, Banking Services
Brisbane, Queensland, AustraliaReporting to the Chief Operating Officer, my role is as a key member of the Member Service leadership team and the wider, QBANK management team overseeing two departments - the Banking Operations team including the Financial crimes team and the Head office branch and agencies. As part of my role I am also a member of the Management Risk and Compliance committee, AML/Operations Committee, Comp...
Bank ManagerJul. 2022 -
Dec. 2022
Queensland Country BankBank Manager
Beaudesert, Queensland, AustraliaManage and promote Queensland Country in the local region to ensure the provision of an efficient and professional lending and Member service operation for new and existing Members. • Manage the operations of the branch, including security, staff resourcing, budget management, administration, and risk management. • Motivate, train and develop staff in order to deliver a quality Member focused...