Years of experience: 9
HRCustomer ServiceData EntryHR GeneralistHR consultantAssistant
Trust Score
Highly reliable; strong professional involvement.
Justin's Career Path
Mar. 2024 -Present
BenefitfocusSr. Integration Consultant
Oct. 2017 -Mar. 2024
BenefitfocusPlatform Solution Specialist
Charleston, South Carolina AreaResponsible for responding to and resolving customer inquiries in a timely and professional manner for highly customizable Benefitfocus products. The primary functions of the Customer Success Specialist role include triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers. This role requires...
Jun. 2016 -Oct. 2017
Cerner CorporationSupport Analyst
Kansas City, Missouri AreaInvestigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. Responsible for thorough documentation related to investigation and issue resolution. Requires the ability to prioritize and manage work queue, providing troubleshooting support and knowledge transfer for associates, maintaining awareness of current solution...