Minneapolis, Minnesota, United StatesOrchestrated development and implementation of training plans for team performance improvement. Evaluated advisor performance and provided coaching to enhance development plans. Led team in completing mandatory trainings and achieving performance goals. Fostered positive relationships and connection with team members. Conducted regular manager trainings to support team leads' growth and devel...
Minneapolis, Minnesota, United StatesAdministered large team of 170 sales chat advisors, ensuring high-quality customer interactions and performance improvement. Conducted comprehensive team briefings and delivered Key Performance Indicator (KPI) presentations to align team objectives with organizational goals. Facilitated team downloads, ensuring advisors were well-informed and equipped to meet sales targets.
• Improved team pe...
Minneapolis, Minnesota, United StatesOversee hiring process and talent acquisition. Facilitate team mentoring sessions to enhance engagement. Conduct weekly performance reviews and maintain accurate records. Manage biweekly payroll processing and coordinate with corporate for alignment. Champion employee scheduling and handle time-off requests. Provide oversight for visual standards across multiple stores. Formulate and execute ...