Years of experience: 29

Call CenterCustomer Support RepresentativeSupport SpecialistCustomer ServiceCustomer Success ManagerCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Donnie's Career Path
Lead QA EngineerSep. 2016 -
Present
PegasystemsLead QA Engineer
Cambridge, MA
Senior User Experience ArchitectJan. 2012 -
Sep. 2016
PegasystemsSenior User Experience Architect
Cambridge, MA
e-Learning Architect and Certified PRPC InstructorJul. 2007 -
Dec. 2011
Pegasystemse-Learning Architect and Certified PRPC Instructor
Design and produce educationally sound e-Learning for PegaRULES Process Commander (PRPC), the core of the company’s enterprise Business Process Management (BPM) suite • Responsible for script development, story boarding, visual design, animation, A/V production, quality assurance, brand/identity development and user management • Develop user interfaces and package courseware for distribution ...