Years of experience: 11
Call CenterCall Center SupervisorCustomer ServiceMedicalEntertainmentEducation
Trust Score
Exceptionally trusted; proven professional excellence.
Mahbuba's Career Path
Dec. 2024 -Present
Women.NYCAdvisor
New York City Metropolitan Area❖ Volunteer role where I meet with women on weekends to provide personalized career advice, guiding them to step into their careers and contribute to the NYC community by utilizing their unique talents and strengths. ❖ Leverage my leadership and interpersonal skills to help women navigate career challenges, providing actionable insights and empowering them to achieve professional growth. ❖ Fo...
Nov. 2023 -Present
CenterLight Health SystemShared Services Supervisor
United States❖ Led and coached a geographically dispersed remote team of 53+, strengthening engagement through strategic initiatives such as spirit weeks, 1-on-1 meetings, milestone recognition, and cultural inclusion events. ❖ Designed an integrated management dashboard with Excel project management tools, increasing workflow transparency and improving team efficiency and accountability. ❖ Conducted tren...
Apr. 2023 -Oct. 2023
CenterLight Health SystemCare Planning Supervisor
United States❖ Supervised care planning operations for 1,000+ patients across two facilities, ensuring personalized care plans through the effective management of interdisciplinary team (IDT) assessments using CareCompass. ❖ Led reporting efforts on IDT performance and patient care, ensuring data accuracy and up-to-date records to facilitate high-quality, individualized care planning. ❖ Assigned patients ...