Years of experience: 16

Customer Success ManagerProject CoordinatorAssistantData Entry AssociateResearch AssistantPersonal Assistant

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Colleen's Career Path
Inside Sales CoordinatorFeb. 2024 -
Present
GameChange SolarInside Sales Coordinator
United States
Administrative AssistantJun. 2022 -
Feb. 2024
Bry-Air Inc.Administrative Assistant
United States
Customer Services ManagerJun. 2019 -
Jun. 2022
Michaels StoresCustomer Services Manager
Manage 23 employees in operation of store front-end, while ensuring quality of sales floor service. Supervise execution of daily duties and special projects by cashiers and floor staff. Oversee customer return process, including determining refundable damages and handling receipt issues. Implement visual merchandising, including maintaining seasonal sets and featuring space to visual merchand...

Colleen's Posts

  • Departmental workflow is crucial for efficiency

    When you keep track of all relevant information regarding the tasks that you preform in any role, workflows become defined and your ability to manage the scope of your business vastly improves. Standard procedures create a uniformity that grounds productivity and great training.

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  • How I can help you

    • Tailor content organization to unique workflows • Enhance visibility across departments • Improve project handoffs and productivity • Competitive edge with thorough audits

  • People I am looking for

    • Businesses of all sizes • Open to various industries • Focused on enhancing management skills

  • Experience & Cases

    • Improved data retention for AI apps • EcoVadis documentation boosted ESG efforts • Engaged in learning council for collaboration • Certified in content and project management

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