Years of experience: 10

Project ManagerProofreaderCall Center SupervisorCopywritingCall CenterData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Amy's Career Path
Manager Enterprise Systems and Data EngineeringJun. 2022 -
Aug. 2023
Electrify America / Volkswagen Group of AmericaManager Enterprise Systems and Data Engineering
Reston, Virginia, United States- Led high impact program migrating all remaining on prem solutions to cloud SaaS solutions as well as optimizing all legacy SaaS solutions and business processes recognizing $2.4 million in annual opex and capex savings. • Implemented data governance strategies, including data mapping and cleansing, to maintain accurate and consistent data throughout the ecosystem. • Created net-new process ...
Manager, Tehnical Support AmericasDec. 2020 -
Jun. 2022
Stanley Black & Decker, Inc.Manager, Tehnical Support Americas
Fishers, Indiana, United States- Created standardized organizational job functions, processes, and metrics across The Americas Technical Support Organization reducing hold times by 68%, abandoned calls by 31%, ticket resolution went from 3-5 days to 90% solved same day, and reduced escalations to development teams by 80%. - Fostered collaborative relationships with Product and Engineering teams to ensure open communication...
Technical Program Manager - Digital TransformationDec. 2018 -
Dec. 2020
Belden Inc.Technical Program Manager - Digital Transformation
Indinapolis, Indiana- Utilized extensive platform knowledge to assess and select a new enterprise tech stack utilizing both on prem and cloudsolutions inclusive of 5 platforms and the implementation of each across 6 businesses globally. - Managed daily operational functions, including planning, analysis, $MM budgeting, global cross-functional leadership, and implementation partner and vendor management including...

Amy's Posts

  • How I can help you

    Reviewing customer interactions for quality and enhancement. Leveraging vast experience in support management to boost service efficiency and effectiveness.

  • People I am looking for

    Seeking partnerships with businesses of all sizes. Open to various industries and sectors. Ready to provide tailored support solutions.

  • Experience & Cases

    Enhanced support processes, raising satisfaction by 23%. Reduced escalations by 30%. Worked with Stanley Black and Decker, Sharpen Cx.

  • How to contact

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  • How I can help you

    I specialize in establishing essential business systems and processes. My extensive experience with large enterprises ensures effective solutions tailored to your needs.

  • People I am looking for

    I seek partnerships with diverse businesses. • Small to large enterprises • Tech-focused companies • Growth-oriented organizations

  • Experience & Cases

    • Optimized systems saving $2.4M annually • Standardized policies boosting productivity by 200% • Worked with Volkswagen Group and Stanley Black & Decker

  • How to contact

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