Years of experience: 12

Call CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterHRCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Monica's Career Path
Owner & Sleep ConsultantJan. 2025 -
Present
The Maldonado CasaOwner & Sleep Consultant
Helping families of babies, toddlers and small children sleep all night, every night!
Certified Pediatric Sleep ConsultantApr. 2019 -
Dec. 2022
Sleep Wise ConsultingCertified Pediatric Sleep Consultant
• Delivered personalized consulting services to over 200 families, helping them reach their sleep goals for their child through tailored strategies • Built and nurtured a strong clientele base, achieving a consistently high referral rate through exceptional service and relationship-building • Achieved Senior Consultant status within three years of consulting
Executive AssistantAug. 2012 -
Oct. 2018
Gateway ChurchExecutive Assistant
• Delivered comprehensive administrative support to the Executive Senior Pastor • Served as a primary communication point for a team of over 600 staff members • Coordinated and managed the launch of a monthly staff development program to enhance team skills and cohesion • Organized and facilitated four leadership retreats for executive leadership groups of 20-25 • Played a key role on the hir...