Years of experience: 27
ITProject Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Lydia's Career Path
Nov. 2021 -Present
CBTSIT Project Manager III
Cincinnati, Ohio, United States• Managed Lab as a Service program, overseeing ticket management, Cookbook creation, ServiceNow ticket coordination, Power BI dashboard design, and process improvement.
• Led 4G5G Pilot Program from survey to delivery at 12 production sites with zero unplanned outages, creating a Cookbook for the program.
• Developed various process documentation to ensure smooth project execution.
Jun. 2021 -Nov. 2021
Genesis Financial SolutionsInformation Technology Project Manager
• Responsible for ensuring Ops projects and project components are delivered in a timely manner
• Facilitates the Ready for Business meeting which gives the IT leadership visibility into IT issues that can impact business operations
• Led and delivered on-time both the Daily and CIO Dashboard projects
• Designed and created SharePoint template for document collaboration and project archiving
...
Apr. 2021 -Sep. 2021
Genesis Financial SolutionsService Desk Manager (Interim)
• Responsible for coaching Service Desk staff on service improvement
• Manage day-to-day operations for the Service Desk
• Created improvement plan for faster resolution and end-user satisfaction
• Primary point of escalation for end-user and Service Desk staff issues
• Monitor dashboards and tickets in ServiceNow