Years of experience: 6

EngineerService Quality ManagerProcess OptimizationIndustrial EngineerProject ManagementCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Camila's Career Path
Continuous Improvement ManagerJun. 2023 -
Present
Sitel GroupContinuous Improvement Manager
Generated $1.2M in savings by reducing attrition through statistical analysis and improvements in retention processes. Led Lean Six Sigma White Belt certification for 150 people across 3 countries. Led 10 cross-functional projects, driving process optimization, and strategic insights, achieving 100% compliance with critical KPIs impacting service quality, and productivity. Improved CX metrics...
Continuous Improvement Manager TTJul. 2022 -
May. 2023
Sitel GroupContinuous Improvement Manager TT
Bogotá, Distrito Capital, ColombiaAs a Continuous Improvement Manager, I have successfully led improvement programs that resulted in $286,000 in savings. I am skilled in facilitating workshops and developing frameworks to support ongoing change initiatives. With excellent analytical, communication, and leadership skills, I am committed to driving process improvements.
Continuous Improvement AnalystJun. 2021 -
Jul. 2022
Sitel GroupContinuous Improvement Analyst
Bogotá, Distrito Capital, ColombiaIdentified opportunities, created projects and action plans by using lean six sigma methodology to improve operation's KPIs and meet operational goals. Generated more than $57.000 by tracked and followed both operations and support areas performance.

Camila's Posts

  • About myself

    Continuous improvement specialist with over 5 years of experience in process optimization, digital transformation, and project management in dynamic environments. Expert in data analysis, and developing strategies to enhance productivity, customer experience, and n. Proven abilit

  • Job Description

    Seeking a Project Manager role in B2C and B2B settings, leveraging my expertise to drive projects to success. My goal is to enhance operational efficiency and customer satisfaction through effective project management and strategic insight.

  • How to contact

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