Years of experience: 9
United StatesCustomer ServiceCustomer Success ManagerChat SupportLive ChatCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Whitney's Career Path
Apr. 2025 -Present
OutlierAI Trainer
Creating complex prompts focused on various areas of psychology, using detailed guidelines and instructions to help improve the AI model’s understanding and accuracy.
Feb. 2025 -Present
DataAnnotationAI Trainer
Improving AI language models by writing and reviewing prompts, responses, and annotations to help train and refine AI language models.
Jun. 2024 -Dec. 2024
Mental Health MatchCare Team Coordinator
• Working collaboratively with another support specialist, we effectively resolved an average of 400+ tickets per month, providing exceptional support to our customers by ensuring timely and accurate resolutions to their inquiries. • Streamlined customer support processes by researching and successfully implementing Zendesk into a startup company, resulting in a 20-40% improvement in efficien...