Years of experience: 19

Customer Support RepresentativeCustomer Success ManagerChat SupportCustomer Care SpecialistData EntryData Entry Associate

Trusted by top professionals

  • LK
    Liz Koger
    Systems analysis @Summit Hosting
    Verified
    I have had the privilege of working with Alissa for over five years, during which she has consistently demonstrated exceptional dedication to both her colleagues and clients. She is passionate about s...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Alissa's Career Path
System AnalystJun. 2017 -
Apr. 2025
Summit - Secure Cloud SolutionsSystem Analyst
North Carolina, United States
Helpdesk AnalystOct. 2016 -
May. 2017
HCL TechnologiesHelpdesk Analyst
Cary, North Carolina• Resolve technical issues or problems over the phone, email, or by using remote systems support. • Create a ticket for all incidents using Remedy/Salesforce ticketing system. • Troubleshoot Store Point of Sale (POS) issues. • Maintain and create accounts in Active Directory. • Setup email accounts on Android and Apple devices. • Install and configure desktop computer hardware, software and p...
FiOS Support technician - Tier 2Aug. 2016 -
Sep. 2016
Mercury ZFiOS Support technician - Tier 2
Morrisville, North Carolina- Assist Field Technicians by troubleshooting the logical side of a customers services. - Ensure that the customers hardware/software are working properly through the use of management systems - AMS 5200, AXSVision, and Panorama · - Ensure the customers account is provisioned correctly through the use of Simpl. - Ensure that any changes made in the management system are correctly implemented ...

Alissa's Posts

  • How I can help you

    • Guide clients to effectively use purchased products • Ensure seamless system operations and client access • Provide ongoing support and contact guidance

  • People I am looking for

    • 8 years at Summit, Help Desk & Customer Care • Developed one-on-one client onboarding • Collaborated on client issue resolutions

  • Experience & Cases

    • Aspiring to assist in Help Desk, Implementation • Seek roles in Customer Care • Aim to expand knowledge and support quality

  • How to contact

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