Years of experience: 19
CopywritingCopywriterStartup FounderMarketingContent WriterProofreader
Trust Score
Exceptionally trusted; proven professional excellence.
Patricia's Career Path
Aug. 2022 -Feb. 2025
Santander Bank, N.A.Executive Director, Head of Digital Products and Payments
Miami, Florida, United StatesSpearheaded the product development and payments operations for Openbank by Santander, transforming it into a high-growth digital banking platform by launching innovative retail banking capabilities, modernizing payment infrastructure, and driving deposit growth. Also built and scaled a high-performing team to execute against strategic and customer-centric roadmap.
Jul. 2018 -Jul. 2022
BankUnitedVP, Director of Product Development (Digital Banking)
Miami/Fort Lauderdale AreaLed digital banking product management at BankUnited, building a high-performing team, and driving the strategy, development, and launch of cutting-edge retail banking solutions—including a new digital platform, online account origination, and innovative money movement capabilities.
Jun. 2016 -Jul. 2018
American ExpressDirector of Product Development (Digital Servicing)
Miami/Fort Lauderdale AreaLed the digital transformation of American Express’s online chat capabilities into a global, omni-channel messaging platform, expanding across markets and business lines while implementing NLU-driven automation (chat-bot) to enhance self-service, reduce servicing costs and generate operational efficiencies. Managed a high-performing product team focused on driving thought leadership in digita...