Years of experience: 10
Customer ServiceData EntryCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Kristine's Career Path
Jun. 2024 -Mar. 2025
GreystarProject Manager
Charleston, South Carolina Metropolitan Area• Served as a consultant to support the B2C governance framework and transition strategy in collaboration with the Chief Operating Officer's office. • Facilitated stakeholder collaboration, ensuring consistent alignment with strategic goals and objectives. • Identified risks and implemented mitigation strategies to maintain project timelines and success. • Delivered operational improvements t...
Apr. 2020 -May. 2024
Prudential FinancialAgile Leader
Charlotte, North Carolina, United States• Led cross-functional, development teams through an enterprise-wide Agile transformation by way of engaging trainings, coaching, and consultative leadership. • Facilitated the transition of 6+ development teams to the Scrum framework, increasing project delivery rate by 30 %. • Developed metrics for tracking progress against goals, identifying trends, and measuring success. • Supported the P...
May. 2018 -May. 2024
Prudential FinancialC-Suite Executive Assistant & Project Coordinator
Hartford, Connecticut• Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties. • Directed cross-functional teams of up to 10 members, ensuring seamless collaboration and delivering high-priority projects with a 100% on-time completion rate. • Implemented cost-saving initiatives that resulted in a 15% reduct...