Years of experience: 15

MarketingITSingerCommunications ManagerContent ManagerSEO Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dextra's Career Path
Customer Support SpecialistOct. 2024 -
May. 2025
XometryCustomer Support Specialist
Lexington, Kentucky, United States• Served the customers and partners through effective communication, troubleshooting, proactive learning, deepening relationships, and advocacy over the phone, chats and emails while researching and resolving issues and inquiries quickly and accurately. • Maintained the support queue, monitored ticket levels, cleaned up tickets, and getting the appropriate information from customers to approp...
Customer Service SpecialistOct. 2022 -
Apr. 2024
hydra BrandsCustomer Service Specialist
Lexington, Kentucky, United States• Facilitated setup and maintenance of key accounts, composed updated standard operating procedures for order processing. • Trained new sales associates and assisted in coaching associates. • Took on additional marketing tasks, including advertising graphic creation, photography, email marketing, working with vendors and clients for specific design requests and creating marketing assets such ...
Customer Benefit Advisor IFeb. 2022 -
Aug. 2022
UnumCustomer Benefit Advisor I
• Assisted customers by providing information and rationale regarding short-term and long-term disability claims. • Provided accurate disposition and documentation of incoming calls, escalated issues to proper business partners, and scheduled callbacks when needed.

Dextra's Posts

  • About myself

    With over 15 years in contact centers, I excel in call, chat, email, and in-person support. As a top-performing agent, I helped train peers and audited interactions to enhance quality and consistency.

  • Job Description

    Seeking a leadership role to train teams, fostering efficiency and empathy in customer service. Desire autonomy and the chance to lead initiatives that drive service excellence.

  • How to contact

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