Atlanta, Georgia, United States• Developed and implemented a comprehensive certification program with six certifications for teams at Revel Systems.
• Facilitated ongoing training sessions and created training content to ensure team proficiency and knowledge retention.
• Collaborated closely with various departments and solution partners to enhance training effectiveness and improve team performance.
Atlanta, Georgia, United States• Developed positive relationships with customers and team members to support daily operations at Apple in Atlanta, Georgia.
• Provided meaningful feedback and recognition based on customer and employee interactions to drive team sales growth.
• Identified and recommended daily staffing, scheduling, and zoning changes to meet store traffic needs.
• Ensured safety and security of team members,...
Remote• Facilitated training for hundreds of Retail Customer Care team members remotely using tools like Slack, WebEx, and Adobe Connect.
• Collaborated with team members to create and facilitate learning for various roles in the RCC.
• Supported Retail Customer Care teams at Apple online during the COVID-19 pandemic store closures.