Years of experience: 10
United StatesCall CenterAppointment SetterSales & BizDevCustomer ServiceHelp Desk Support
Trust Score
Exceptionally trusted; proven professional excellence.
Brittany's Career Path
Apr. 2019 -Feb. 2021
AllstateLiability Adjuster
•Interview clients and witnesses to obtain statements about incidents •Evaluate claims to determine extent of the company's liability, make approval or denial decisions, and collaborate with a wide variety of professionals and vendors to negotiate fair settlements in accordance with policy provisions.
• Successfully working through new claims while effectively fielding phone calls from custom...
Dec. 2013 -Apr. 2019
VividSeatsSenior Operations Specialist
Greater Chicago AreaActed as liaison between buyers and sellers to ensure the highest level of customer satisfaction Reviewed and investigated invalid ticket claims to prevent revenue losses from fraudulent claims
Resolved escalated client complaints and claims via telephone, social media, and email communication
Mentored agents on how to resolve customers inquiries efficiently
Monitored and engaged with consume...
Aug. 2010 -May. 2013
InterlinkMentor
Assisted mentees transition into American culture through various activities Encouraged mentees to form relations with diverse cultures Addressed mentees’ concerns and expectations from residing in America