- IT Support & Infrastructure Management: Delivered comprehensive IT support to 23 end-users, promptly resolving technical issues to minimize downtime and maintain operational continuity. - IT Asset Management: Oversaw IT asset lifecycles, including procurement, deployment, tracking, and maintenance, ensuring cost-effective resource utilization. - Network Administration: Monitored and maintai...
UPS, Harrisburg, PA- Technical Support & Troubleshooting: Provided comprehensive hardware, software, and network troubleshooting across multiple UPS sites, ensuring uninterrupted operations for critical logistics and package delivery systems. - Network Configuration & Optimization: Configured, upgraded, and maintained network devices, leading to a 30% reduction in system downtime and improved performance for mi...