Years of experience: 13

Customer Success ManagerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Angel's Career Path
Director of Customer Operations & ContentOct. 2024 -
Present
DaySmartDirector of Customer Operations & Content
Responsibilities include leading the Customer Experience Content Team, as well as evaluating processes and improving efficiencies across all CX Teams. Inclusive of the following: - Implement new processes and procedures as we continue to build out the CX Content & Ops teams - Guide the CX Content & Ops teams in creating high-quality educational content and reports - Provide ongoing coaching t...
Customer Operations & Content ManagerApr. 2024 -
Jan. 2025
DaySmartCustomer Operations & Content Manager
Ann Arbor, Michigan, United StatesResponsibilities include leading the Customer Experience Content Team as well as evaluating processes and improving efficiencies across all CX Teams. Inclusive of the following: - Build and lead the Customer Experience Content Team from the ground up, establishing new processes and standards to ensure content consistency and quality - Guide the team in creating high-quality educational conten...
Client Operations ManagerMar. 2023 -
Jan. 2025
DaySmartClient Operations Manager
United StatesResponsibilities include coordinating projects that improve efficiencies, breaking down the communication silos to foster an environment that promotes collaboration between departments, and assisting with improving the overall client experience. Inclusive of the following: - Implemented monthly product leadership meetings, inclusive of all product leaders within a department - Implemented qua...