Years of experience: 17

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Amanda's Career Path
Business Strategy AnalystJun. 2024 -
Present
PismoBusiness Strategy Analyst
São Paulo, Brazil• Mapping and analyzing operational processes related to the customer journey and internal workflows; • Effectively communicating with internal clients and stakeholders to ensure information quality and alignment of expectations; • Aligning stakeholder expectations with the organization’s strategic goals, ensuring Customer Success initiatives are in line with company objectives; • Identifying...
Quality and Strategic Management AdvisorAug. 2022 -
Jun. 2024
CemagQuality and Strategic Management Advisor
Fortaleza, Ceará, Brasil• Mapping and analysis of operational processes; • Communication with internal customers, ensuring the quality of information and alignment of expectations; • Identification of technologies or techniques that can generate new opportunities with a high impact on the business; • Alignment of stakeholder expectations and the organization's strategic objectives; • Management of the Risk Assessmen...
Marketing ManagerJul. 2020 -
Dec. 2022
CemagMarketing Manager
Fortaleza, Ceará, Brazil• Marketing strategy and management using digital platforms and social networks; • Participation in National and International Business Fairs and Rounds; • Promotional material development; • Structuration of Customer Service and After-Sales Service - using WhatsApp as the main communication channel; • Implementation of CRM system along the Commercial team. • Establishment of sales business p...

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