Years of experience: 13

Call CenterCustomer Support RepresentativeCall Center SupervisorTechnical Support AgentCustomer Service🏐 Sports

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pep's Career Path
Associate Director Of OperationsApr. 2021 -
Mar. 2024
EastvantageAssociate Director Of Operations
Philippines- Manages the leaders of the Live Operations, Client Relationships, and Workforce departments - Responsible for more than 250 full-time and freelance employees
Operations ManagerAug. 2017 -
Apr. 2021
EastvantageOperations Manager
Oversees 6 Assistant Managers with 22 Supervisors across 24/7/365 remote work operations Responsible for consistent revenue, unit profit margin, and client retention Encourages teamwork across departments to achieve KPIs High-level problem solving and process development Cluster management of workforce, service level, and performance
Assistant ManagerAug. 2016 -
Jul. 2017
EastvantageAssistant Manager
Managed and coached a team of 4 supervisors Responsible for client retention and quality Focused on generating revenue while keeping operating expenses in check