Years of experience: 15

ITCustomer ServiceCustomer Success ManagerChief Customer Officer (CCO)Tech Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rebekah's Career Path
Head of Customer SuccessJun. 2019 -
Mar. 2025
DonorboxHead of Customer Success
Supervised a world-class customer support team, functioning 24/7 to assist clients in 96 countries. Spearheaded the compilation of Net Revenue Retention (NRR) and churn reports for the executive team. Achieved exceptional NRR and churn rates compared to the SaaS industry. Managed an account management team responsible for a portfolio of top 200+ customers, valued at over US$2.5M. Directed a t...
Customer Success ConsultantMar. 2018 -
May. 2019
DonorBoxCustomer Success Consultant
South Africa
Military ServiceApr. 2009 -
Dec. 2018
South African ArmyMilitary Service

Rebekah's Posts

  • About myself

    With over 5 years of experience, I excel in orchestrating global customer success strategies. I have led a 24/7 support team for 80,000+ clients, achieving outstanding NRR and managing key accounts worth $2.5M. I spearheaded efforts to minimize churn.

  • Job Description

    I seek a leadership role as Head of Customer Success in an innovative startup environment, where I can leverage my skills to drive exceptional client engagement and satisfaction, and contribute to the company's growth and success.

  • How to contact

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