Years of experience: 15
Call CenterCompliance OfficerAuditorTranslatorConsultingBanking Operations
Trust Score
Exceptionally trusted; proven professional excellence.
Ileana's Career Path
May. 2023 -Present
BNY MellonV.P. AML Compliance & Control Specialist
United States
Aug. 2018 -May. 2023
TruistQuality Manager Financial Crimes Governance (Supervisor & Manager)
Greater Orlando• Support governance framework and processes within the organization.
• Review and create risk ratings for possible controls due to compliance findings.
• Communicate with stakeholders’ findings and coordinate remediation plans.
• Provide onboarding and training for new hires to maximize capacities of
the quality assurance team.
• Maintained database of testing reports and calibration records...
Apr. 2017 -Aug. 2018
SunTrustFraud Support Unit Manager - Fraud Operations
Orlando, Florida Area• Directed day-to-day operations by implementing short-term and long-term strategies to achieve business plan and profitability goals.
• Conducted performance reviews providing coaching feedback to benefit both company and employee.
• Managed department operations with responsibility for meeting service levels, scheduling and training.
• Implemented policies and standard operating procedures ...