Years of experience: 19

ITCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Andy's Career Path
Field Operations ManagerJan. 2022 -
Dec. 2024
AcuativeField Operations Manager
Global provider of hardware support and data center management • Manage multiple state support operations for high-touch clients which includes but not limited to Cisco, Verizon, T-Mobile, Light-Path & Comcast, providing 24x7 up-time support for data centers and business operations • Evaluate and maintain the training needs/requirements of employees to provide the optimum and efficient suppor...
Operations ManagerJan. 2021 -
Dec. 2022
PlaytechOperations Manager
Global online casino and sports betting organization • Overseen east coast operations for online gaming and sports betting new to market casino studios, duties include but not limited to: payroll, P&L, budgeting, training, certifications, project management, and overall business functionality • Directed the live business deliverables while executing the company’s strategy around their vertica...
Field Operations ManagerJan. 2019 -
Dec. 2021
AGS - American Gaming SystemsField Operations Manager
Global gaming company specializing in award-winning slot machines, tables, shufflers and games •Developed and implemented strategies to help build and expand service capabilities within a multi-state geographical territory, structured to meet goal(s) and priorities of the customer support organization • Evaluated and maintained the training needs/requirements of employees to provide the oppor...

Andy's Posts

  • About myself

    With a proven track record, I've excelled in managing large, diverse teams across various sectors such as telecom, gaming, and critical infrastructure. Successfully trained and led over 28 support personnel in both local and remote settings.

  • Job Description

    Seeking dynamic opportunities in field operations where I can leverage my leadership skills to drive efficiency and success. Open to diverse industries and ready to tackle new challenges with strategic precision.

  • How to contact

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